STORE POLICY

Rough Supply Company offers natural rough gemstones selected and presented with accuracy and transparency.

 

All items are described to the best of our ability. Due to the nature of rough material, variations in color, clarity, shape, and overall appearance are expected. Product images and descriptions are intended to represent the material as accurately as possible but should be understood as part of the natural variability of gemstones.

 

Please note that colors may appear differently depending on screen settings, display type, and lighting conditions. Variations between what is seen on screen and the material in hand are normal.

 

By completing a purchase, the customer agrees to the product description, pricing, and all applicable policies at the time of sale.

 

Orders are processed once full payment has been received. Rough Supply Company reserves the right to cancel or refuse any order at our discretion.

 

Customers are responsible for providing accurate shipping information. Rough Supply Company is not responsible for orders lost or delayed due to incorrect address details.

 

For full details regarding shipping and returns, please refer to the Shipping Policy and Returns & Exchanges sections.